Overview
Well over half of the top 1 million active websites today that use a content management system use WordPress technologies. According to BuiltWith.com CMS Usage Statistics , 63% of the top 1 million CMS websites use WordPress as their content management system. Almost every company or organization typically requires some method of customer support for tracking and managing of support issues. We now offer an integrated Web+Center support/ticketing system for your WordPress site.
As part of the Internet Software Sciences website update process, we had to develop some new code to integrate our Web+Center trouble ticketing software into our new WordPress site. We have now rolled that engineering effort into our production release of Web+Center. This feature can be easily enabled by setting a particular flag in Web+Center and inserting specific IFRAME code into your WordPress site. Please refer to the updated Programmers Guide – Chapter 12 for more information on how to integrate the Customer+Center portal into your WordPress site. We are looking for users to provide feedback on this new and exciting option for our Web+Center product. The screen shots below show how we have integrated our own Web+Center customer support implementation with our new WordPress site.
Figure #1 – WordPress-Framed – Customer+Center Home
Figure #2 – WordPress-Framed – Customer+Center Open Cases view after logging into the Customer+Center