Welcome to the January 2013 Internet Software Sciences Newsletter.
2013 is here and it’s time to get organized! We hope you have been enjoying the benefits of Web+Center, the open source, web-based IT customer support help desk software that runs onsite or in the cloud and that you have previously downloaded. If you haven’t had a chance to use the Web+Center suite of web-based applications, please download version 7.X for Windows.
We are continuing to refine our business processes to better serve our customers, and this year we have migrated our monthly Internet Software Sciences Newsletter distribution to MailChimp as our Newsletter email vendor. Please let us know if there are any issues concerning this change with any opt-in/opt choices or delivery issues.
To start out the New Year, we are sending out our annual Web+Center user survey to get a reading on our Help Desk Software and spot new trends and requirements that you find in your environment. Please help us create a more valuable product for you and other Web+Center users by participating in a simple 5 minute survey.
To take the survey, simply click on the link below:
ISS 2013 Web+Center User Survey
Our overall product features and designs have been implemented from requests from users like you to satisfy their real world support requirements on a platform that is stable, easily maintainable and customizable, and reliable from one year to the next. Completing this survey will help to shape our next release of Web+Center as well as refine existing functionality enabling you to continue to use Web+Center as your Help Desk product of choice for years to come.
If there are new critical requirements that are not currently served by our help desk offering, please contact ISS to see if they are already in the works or if could be implemented by the ISS consulting group specifically for your organization.
We look forward to another year providing you with IT and customer support Help Desk solutions for your organization.
Sincerely,
Scott Vanderlip – President – Internet Software Sciences
Web+Center Users Community Report –
Find out about Web+Center worldwide users and upcoming events. If you would like to have your company or organization featured in our community report, please email a photo/logo and a short paragraph or two about your organization and how you use Web+Center.
Web+Center non-profit user – JDRF
Web+Center is open source web-based help desk software for non-profits. Organizations such as the JDRF, and many others are using Web+Center for IT help desk operations, facilities management and asset tracking among other things.
JDRF has over 40 techs using Web+Center to support IT operations for over 100 volunteer chapters, branches and affiliates throughout the United States.
I have been using Internet Software Science’s ticketing system for over 8 years at JDRF and it has met all our needs. The customer service is excellent and the program can be tailored to fit your needs. I highly recommend it.
Michael T. Masciale
Director – Client Services
JDRF
CISOA Conference – Monterey – March 10-12, 2013
We will be attending the California Community College Chief Information Systems Officers Association conference in beautiful Monterey in March. We hope to see many of our California Community College Web+Center at this fun and informative event for IT directors. For over a decade, we have provided about 25% of California Community Colleges with an affordable help desk ticketing system.
If you have other IT related conferences and event you feel Internet Software Sciences would be benefit to your user community, please contact us.