With the release of Windows 7 Operating system last week in both 32 and 64 bit flavors, the percentage of machines that come pre-installed with 64 bit versions of the operating system installed is increasing. Unfortunately, many of current applications…
Have you or your Help Desk organization made any New Year’s resolutions for 2016 concerning the efficiency and processes of your Help Desk? Almost every day we get calls from organizations that still use a just email and phone and…
Has Help Desk Software become a commodity? Some of Merian Webster definitions of “commodity” is a good or service whose wide availability typically leads to smaller profit margins and diminishes the importance of factors (as brand name) other than price…
