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- The 90% Solution.
An overview of Web+Center, which provides an open source “90 percent” solution, allowing users to customize the application beyond the out-of-the-box configuration to match their unique business processes.
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- Help Desk: From Evaluation to Implementation.
In this white paper, you’ll learn useful tips to help you evaluate and select the right help desk solution for your organization.
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- Help Desk and The E-Mail Trap.
A white paper outlining the issues surrounding email based support for IT and customer support organizations
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