Web+Center for IT Help Desk
Every sector of corporate America is now using Web+Center for their IT Help Desk. With Web+Center, an IT support group can install, setup and configure a complete internal help desk with customer self help options in an afternoon and let customers submit their own trouble tickets the next day. With access to 100% of the source code, companies can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.
Web+Center for External Customer Support
Using Web+Center, a product support group can install, setup and configure a complete external customer help desk with customer self help options in an afternoon and let customers submit their own trouble tickets the next day. The Customer+Center application within the Web+Center suite provides customer “self-help” functionality with FAQ’s and a knowledge base as well as the ability for customers to self register and submit their own support tickets. Customer+Center is also designed to be completely integrated into your existing website. Refer to the Getting Starting Guide and the Programmer’s Guide for instructions on to how to integrate your own product Logo’s and navigation/banners into the Customer+Center pages.
Setting up the knowledge base of solutions and marking certain cases to be included in the FAQ is the most efficient way to inform customers of typical problems and solutions.