New Web+Center 8.0 Installation guide for Windows Server 2012 and IIS 8.0 now available!
The new Server 2012 install guide is available on our Documentation page under the Support menu item.
We have many clients now upgrading their older Web+Center installations (Versions 5,6,7, 7.5) to version 8.0 or migrating their systems from Windows 2003/2008 to Windows Server 2012 environments for a variety of reasons. Some users are migrating their Web+Center system off of older Windows 2003 servers, which is slated for its “End Of Life” support on July 14, 2015, only 9 months away. Other users want to take advantage of our newly released Version 8.0 set of mobile applications for both the customer and technician. More organizations and companies are now relocating their Web+Center help desk application outside of their Intranets and firewalls to allow their staff or customers and techs to create and access tickets anytime, anywhere.
Previous Web+Center install documentation was primarily Windows Server 2008 and IIS 7.0 based. This new guide is for Server 2012 and IIS 8.0 installs, and includes many screen shots to help you navigate all the new install steps for IIS 8.0 This guide is also helpful for installing Web+Center on Windows 8.x machines too.
Common install and migrations issues better documented in new guide:
Probably the biggest support issue during Web+Center upgrades, migrations, and installs is the 32 bit/64 bit compatibility issues that come up.
For the application to run, there are 4 basic components
- Backend database (SQL*Server or Access) – 64 or 32 bits versions
- IIS 8.0 – Web server – running in either 64 or 32 bit modes
- ODBC database connectors (Configured with 64 or 32 bit ODBC drivers)
- SMTP and POP mail DLL 3rd party components that must registered with system (64 or 32 bit flavors)
All of these components must be configured for either all running in 64 bit mode OR all running in 32 bit mode. These 64/32 bit install issues are better documented in the new Server 2012 install guide. The reason why several are still running the application in 32 bit mode is that Microsoft just recently released a 64 bit ODBC Access Database driver but it can not be used in most environments.
As always, if you get stuck during your install. migration or upgrade, our friendly support staff will quickly get your Help Desk up and running.
If you find any errors with new installation guide, please let us know so we can correct it.