Business+Center is an open source, web-based contact management system, account manager, pipeline management, and mini accounting package. Web+Center users can now easily integrate sales/contact business processes with customer/end-user support requirements, sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management, invoices, quotes and reporting functions. It now includes functions to create customer account functions to let customers view and manage their own customer accounts in on-line portals.
Features:
- Web-Based Interface – All major browsers supported
- Customer Database – Create, update, delete and search customer records.
- Contact Log Database – Create and update contact logs on customers or users.
- Customer Account Portal – Customer account status, invoices, tickets and features.
- Contact Assignments – Assign customers to one or more reps.
- Invoicing, customer quotes and expense recording from Tech+Center Case Time Spent/Expense records.
- Customer User Groups – Streamline communications internally and externally.
- Email Options – Create, edit, delete and send personalized emails to select customer groups. Opt-out available.
- Staff Availability Screens – Get up-to-the-minute information on contact staff availability.
- Timely Reports – Status of customers assigned to individual contact reps is automatically refreshed.
- Security – User-Id/Password as well as additional security features.
- Business+Center Whiteboard – Create and update a whiteboard for pipeline management.
- Custom Reports- Customized business reports and processes can be created and integrated with anything.
- Calendar Scheduler – A complete group event calendar and scheduler is included.
- Internationalization – Can be completely internationalized for use in any language.
