| Free and affordable |
Free for 1 tech; licenses starting at $25 per seat / per month for an annual subscription |
| Email-to-Case feature |
Support cases can be automatically created from emails with attached files |
| Geo Location Tracking |
Options to track and record Techs and asset Geo location from GPS phone enabled devices |
| SMS notification options |
TXT SMS notifications for techs and customers |
| Smart Phone and Tablet App for Customers |
Smart phone apps allows customers to create/updates cases on smart phones |
| Smart Phone and Tablet App for Techs |
Techs can track and manage cases from new smart phone/tablet app |
| Account Management |
On-line customer account system for customers to view their account info 24/7 |
| Open Source |
100% of the software source provided for customization options |
| Comprehensive help desk |
Complete technician help desk application to track and manage support cases |
| Asset tracking/management |
Complete asset management with options for importing, tracking, reporting, exporting; integration with help desk tickets |
| Email notifications |
Automatic customer and tech email notification messages |
| Knowledge base |
Includes keyword or category search options |
| Frequently Asked Questions |
Easily create FAQ articles for customers based on support cases |
| Optional A/D customer login methods |
Multiple customer login method including integrated Active Directory logins |
| Designed to be integrated with your website |
Options to integrate your headers and footers into the customer portal or to integrate into Word Press sites |
| Project management |
Includes cost projections, notifications and case management |
| Case scheduling and routing options |
Various case scheduling and process configuration options |
| Customer management tools |
Complete searchable customer/contact database with logged notes, additional fields and user categories |
| Reports |
Numerous reports for effective case and time accounting management |
| Attach files |
Customers or technicians can upload files and attach them to support cases |
| Industry standard backend database support |
SQL*Server or MS Access support |
| Browsers |
Almost any web browser on PC, MAC, or iPhone is supported |
| Required hosting platform |
Runs on any Windows-based OS from XP Pro to 2008 Server |
| Auto escalation for support cases |
Cases are automatically escalated with notification after set time periods |
| Local language configurable |
All form label prompts are designed to be customized for your specific requirements |
| Customer surveys |
Automated customer surveys and reporting features |
| Calendar/schedulers |
Built in calendar/work scheduler for associated cases with integration to Outlook |
| Time spent reports and invoice reports |
Integrated time spent accounting, reporting and invoicing functions |
| Complete invoicing/quote accounting system |
Time spent billing from support cases and complete integrated mini-accounting system |
| Graphical Reservation system of resources |
Reservation system for any asset or resource including LCD projectors, laptops, conference rooms or vehicle fleets |
| Remote Control Program Launch |
Launch your favorite remote control application from the customer portal |
| Cross Browser Support |
Systems support all current browsers of IE, Chrome, firefox and Safari equally |